Refund policy

RETURN & REFUND POLICY

At Bougie Culture, we take pride in delivering products with intention, quality, and care. If there is an issue with your order, we’re here to help.

RETURNS

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

Proof of purchase or your order confirmation is also required.

To request a return, contact us at:

Returns should be sent to:

Bougie Culture
1209 Mountain Road Pl NE #6948
Albuquerque, NM 87110
United States

If your return is approved, return instructions will be provided by email.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

DAMAGES & ORDER ISSUES

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us within 7 days of delivery at:

We will review the issue and work to resolve it appropriately.

PRE-ORDER & LIMITED RELEASE ITEMS

Certain Bougie Culture launches, limited collections, and pre-order releases may be considered final sale.

For the current launch collection:
Shipping begins June 5, 2026.

If an item arrives damaged or incorrect, please contact us immediately so we can make it right.

EXCHANGES

The fastest way to receive a different size or item is to place a new order once your approved return has been processed.

REFUNDS

Once your return is received and inspected, we’ll notify you regarding approval status.

If approved, your refund will be issued to your original payment method within approximately 5–10 business days.

Please note:
processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, contact us at:

NON-RETURNABLE ITEMS

We do not accept returns on:

CONTACT

For any return or order questions, contact: